At Arcedior, we make every effort to ensure our customers are completely happy with their purchase so we can avoid returns altogether. We take pride in hand-selecting high quality interior products and accessories from manufacturers all over the world.
As a policy, we do not accept any returns or offer exchange on products delivered.
Kindly note that Arcedior has a no cancellation policy. Once your order is placed and confirmed with the payment being received, no cancellation or refund will be provided.
In exceptional case list below, the product may be eligible for return and refund:
- If the product is delivered damaged due to improper packing or damaged during transportation.
- If there is a manufacturing defect in the product, accepted only after proper satisfaction by the concerned vendor and Arcedior.
- Wrong product has been delivered.
Kindly note for any product to be eligible for return and/or refund, the customer shall send the intimation for the same within three days from the time of receipt or delivery of the product. The customer shall email the company with details of the product along with clear pictures of the damaged/ defective product delivered. Only on the satisfaction by Arcedior the return or refund will be initiated.
Refund if any approved by Arcedior will be credited to the same account from which the payment was received within 15 days from the date of confirmation.
Order cancellations must be submitted and confirmed in writing prior to shipment. Certain items including Customised order and clearance items can NOT be returned.
All original shipping charges are NON-REFUNDABLE. Some of our products may ship with promotional offers, such as "free shipping", however the actual outbound shipping costs (from Arcedior to you) will be deducted from any returned items. Shipping delays are NO cause for exemption from the Arcedior Return Policy. Arcedior is NOT responsible for shipping, manufacturing or production delays, and/or missed deliveries or estimated arrival dates. However, we make every effort to work with the best manufacturing and logistics companies.